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Contact

Mon–Sat 8am–8pm EAT

Talk to a real person.

Ask on WhatsApp. We reply within 1 hour, Monday to Saturday, 8am to 8pm EAT.

Chat on WhatsAppEmail us

ask@hesafi.com · Mon–Sat 8am–8pm EAT

desk telephoneNairobi · EATA rotary desk telephone with its handset in the cradle and a coiled cord to its side, ringing: the handset lifts slightly and settles twice while its bell lamp blinks, beside a notepad and pencil. · Mon–Sat

Start the chat

What's your question about?

Pick one. WhatsApp opens with your first line written, so you only add the details.

Write your question in your own words. A screenshot helps.

Open WhatsAppor email us
To: Hesafi support+254 7•• ••• •••
Hi Hesafi! I have a question about [contact-other]

You add the details and press send.

Hours

When we answer

In Nairobi time (EAT, UTC+3).

ChannelHoursFirst reply
WhatsAppMon–Sat, 8am to 8pm EATwithin 1 hour
EmailAny time[Owner: email reply time, e.g. within 1 working day]
Outside hoursNights and SundaysFrom 8am EAT on the next open day
our weekNairobi · EATMTWTFSS8am12pm4pm8pmnowMon–Sat

Stay safe

Show us the screen. Keep your secrets.

We can't see your books: they're on your phone. A screenshot shows us what you see.

Helpful to send

  • A screenshot of the screen
  • What you tapped just before
  • Your order reference or M-PESA confirmation code, for payments
  • The email you paid with

Never send us

  • Your backup passphrase
  • Your recovery key
  • Your M-PESA PIN
  • Your statement's PDF password
  • Card numbers
fig. 03 · notary embosser: only the official checkout seals a licence

Who we are

The business behind Hesafi.

Hesafi

A KasiLabs product, [Owner: city]

Business
KasiLabs
Registration number
[Business registration number]
Address
[Physical address, Nairobi, Kenya]
Email
ask@hesafi.com
Data protection contact
[Name of the data protection contact], ask@hesafi.com
where we arenairobimade hereNairobi, made hereEAT · UTC+3

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